1. Acceptance of these terms
By creating a LeadlyCRM account or using leadlycrm.site or the LeadlyCRM app, you agree to these terms. If you sign up for a business, you confirm that you can bind that business.
2. What LeadlyCRM is
LeadlyCRM is a lead management CRM for small businesses. It lets you capture leads from your website, Facebook and Instagram lead ads and WhatsApp, track them through stages, assign them to team members, and follow up by WhatsApp and email. Available features, limits and prices depend on the plan you choose and are shown in the app.
3. Accounts and eligibility
- You must be at least 18 and able to enter into a binding contract.
- Keep your sign-in details safe. You are responsible for all activity under your account, including by team members you invite.
- Give accurate account and billing details and keep them up to date.
4. Free trial
New accounts may get a free trial, as shown when you sign up. We do not charge you automatically when a trial ends. Nothing is billed unless you choose a plan and pay for it. If you do not, the account moves to the expired state described in section 6.
5. Plans, billing and refunds
- Paid plans are bought online through Razorpay for the period shown at checkout. Prices are shown in the app, and 18% GST is added where applicable. You receive a payment receipt by email.
- Plans do not renew on their own unless the app clearly says so at checkout.
- We may change prices for future purchases and will show the new price before you pay.
- If a payment went wrong or you were charged twice, email [email protected] within 7 days with your order or payment ID. Other refund requests are looked at case by case. We do not refund the unused part of a plan you have used, except where the law requires.
6. Expired accounts
When a trial or paid plan ends, there is a short grace period shown in the app and in our expiry email. After it, the account is limited until you renew. We keep your data for a limited period so you can come back, and we email you before permanently deleting an expired account. Renewing at any time restores access. Payment records are kept as tax law requires.
7. Acceptable use
You agree not to use LeadlyCRM to:
- send spam or messages to people who have not agreed to hear from you, by WhatsApp, email or any other channel;
- collect or use data you have no lawful right to;
- harass, deceive or harm anyone, or share unlawful content;
- attack, probe or gain unauthorised access to our systems or another customer’s account;
- copy, reverse-engineer or resell the service without our written consent; or
- do anything unlawful.
We may suspend or end accounts that break this section.
8. Your data
Your leads’ data belongs to you. We store and process it on your behalf only to provide the service, and we do not use it for our own purposes. See the Privacy Policy for details. You are responsible for having a lawful basis, including consent where required, to collect, store and contact the leads you add, and for following the data protection, anti-spam and telemarketing laws that apply to you.
9. Facebook, Instagram and WhatsApp
- When you connect Facebook or Instagram, you authorise LeadlyCRM to receive and read lead-form submissions from the Pages you choose. You must be an admin of those Pages. You can disconnect at any time.
- WhatsApp messages go through the provider account you connect (Interakt, AiSensy or apitxt). You must follow WhatsApp’s and your provider’s rules, including using approved templates outside the 24-hour reply window.
- Meta, WhatsApp and your provider may change their services, limits or policies, or act on your accounts. We are not responsible for their outages or decisions.
10. AI assistant
The optional WhatsApp AI assistant writes replies using only the business facts you give it. It can still make mistakes. You are responsible for the facts you enter, for checking how it behaves, and for the replies it sends from your account. You can switch it off at any time.
11. Our intellectual property
LeadlyCRM, including its software, design, name and content, is ours and protected by law. These terms give you a limited right to use it as intended during your plan. They do not give you ownership of it.
12. Service availability
We work to keep LeadlyCRM available and reliable, but we do not promise uninterrupted or error-free service. We may carry out maintenance and change features over time, and will try to give reasonable notice of changes that matter to you. Lead delivery from Meta or WhatsApp depends on those services working.
13. Cancellation and termination
- You can stop using LeadlyCRM at any time and ask us to delete your data through the data deletion page.
- We may suspend or end an account that breaks section 7, or if the law requires.
- Terms that by their nature should continue, such as liability limits and governing law, continue after your account ends.
14. Disclaimer of warranties
LeadlyCRM is provided “as is”. To the extent the law allows, we give no warranties of any kind, express or implied, including that the service will be error-free, uninterrupted or fit for a particular purpose.
15. Limitation of liability
To the extent the law allows, we are not liable for indirect, incidental or consequential loss, including lost profits, lost leads or lost business. Our total liability for any claim relating to LeadlyCRM is limited to the amount you paid us in the 12 months before the claim arose.
16. Indemnity
You agree to hold us harmless from claims that arise from your misuse of the service, your breach of these terms, or your breach of the law in how you collect or use data through LeadlyCRM.
17. Governing law
These terms are governed by the laws of India. Courts in India have jurisdiction over any dispute arising from these terms or your use of LeadlyCRM.
18. Changes to these terms
We may update these terms as the product or the law changes. We will change the effective date above and, for significant changes, make a reasonable effort to tell you by email or in the app. Continuing to use LeadlyCRM after a change means you accept it.
19. Contact us
Questions about these terms: [email protected]. See also our Privacy Policy.